What is a protectedpdf document?
A protectedpdf document is a regular PDF document that ensures that only the intended recipients can read a publisher's sensitive documents.

What software do I need to view a protectedpdf file?
Protectedpdf files can be opened with either the free Adobe Acrobat Reader or Adobe Acrobat Standard or Professional versions 6.0.1 or later.  No additional software is required.

What is the serial number for?
You will need to enter the serial number printed on the CD upon opening each protectedpdf document.  You have unlimited logins to all of the documents included on the CD but you may only use up to 2 different computer accounts before you will need to contact ICC support.

What do I need to login to a protectedpdf document?
You will need to enter your login credentials, which is the serial number printed on the CD.  You have unlimited logins to all of the documents included on the CD but you may only use up to 2 different computer accounts before you will need to contact ICC support.

How can I avoid having to login to each protectedpdf document individually?
Once you have successfully opened and unlocked a protectedpdf document, you may open any of the other documents while at least one of these documents is still open.  You may continue to use this automatic login feature until you close all of the documents, at which point you will need to manually login again.  This feature is not necessary if you have offline access since you do not need to login each time you open a previously unlocked protectedpdf document.

I am having problems unlocking a protectedpdf document, what should I do?

• Ensure that you are currently online with either a dial-up or high-speed connection.

• Ensure that you have Adobe Acrobat 6.01 or later.  The exact version of an Adobe Acrobat product is displayed in the popup that opens when choosing the "About …" item in the "Help" menu of the Adobe Acrobat product.  If you have an earlier version, you can obtain the latest Adobe Acrobat Reader for free at Adobe's web site: http://www.adobe.com/.

• Ensure that you have enabled Acrobat JavaScript in your Adobe Acrobat product.  This setting is enabled by default in the factory configuration.  To enabled Adobe JavaScript, launch your Adobe Acrobat product and select "Preferences" from the "Edit" menu item.  Choose the "JavaScript" item in the preferences popup and place a check in the "Enable Acrobat JavaScript" option.

• If you have a software firewall program on your computer, such as Windows Firewall, ZoneAlarm, Norton or McAfee Personal Firewall, then you need to allow your Adobe Acrobat product to communicate with the Internet in order for your document to unlock.  If you are not sure how to do this then please contact your software firewall vendor for instructions.

• If you have successfully performed all of the above steps are still not able to unlock your protectedpdf document then you should try unlocking the document from a different computer to confirm that the problem is not related to your computer.

• For additional support, contact your publisher at 1-888-422-7233, ext. 33822.

  
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When I start typing my login credentials into a protectedpdf document, I receive an informational popup stating that "The Auto-Complete feature can remember entries you type and can help save time when filling out similar forms. …".  This choice is up to you but you should not choose "Yes" if you are using a public computer.

When I start typing my login credentials into a protectedpdf document, I receive an informational popup stating that "Adobe Reader does not save the data that you enter into the form fields. …"  Protectedpdf requires that you enter your login credentials in order to unlock the document.  You can just click on "OK" to continue.  You can also check the "Do not show this message again" option to avoid future warnings.

When I close a protectedpdf document, I receive an informational popup stating that "Would you like to save your changes?"  What should I do?
You can just click "No" as it is not necessary to save your protectedpdf document.  However, if you have just downloaded the document from a web site or an online email program then you may want to save the document on your computer for future use.  However, you will need to login to the document on subsequent opens.

Why do I need to have an Internet connection in order to unlock my protectedpdf document?
In order to verify that your are the intended recipient of the document, you need to be online to unlock the document.  Some documents are then allowed to be viewed offline for a time that has been predetermined by your publisher.  During offline access, you will no longer need and Internet connection.

I have dial-up, will this work for protectedpdf?
Yes, dial-up Internet connections are fast and effective when working with protectedpdf documents.

What information is transmitted when I unlock a protectedpdf document?
Your login credentials and the documents id are securely transmitted to a protectedpdf server in order to verify that you are the intended recipient of the document and that your credentials are valid.  These credentials are encrypted to protected them during transmission.

Does protectedpdf store a cookie?
Yes, in order to identify your computer amongst other computers, protectedpdf does store an Adobe Acrobat cookie which only contains a random key.  This cookie behaves similarly to Internet browser cookies but are stored and managed separately from your Internet browser cookies